Refund policy

Last updated 2026-09-23. This policy describes when a ticket bought from Sterling Tour and Travel can be refunded and how the money comes back to you.

The fare rules decide

Every ticket carries the airline's fare rules: refundable or not, cancellation windows and penalties. We show them before you pay and apply them when you cancel. Non-refundable fares may still return unused taxes where the airline allows it.

How to request a refund

• Open the booking in your account and choose Cancel or Refund, or contact our desk at any hour.
• We submit the request to the airline the same day and keep you informed of its status.

Timing and method

• Refunds are returned to the original payment method. Card refunds usually appear within 7 to 14 business days after the airline approves them; bank transfers within 5 business days; wallet refunds immediately.
• You may instead choose a credit to your Sterling wallet, which is available at once.

Fees

Airline penalties are deducted as stated in the fare rules. Sterling Tour and Travel's own service fees are non-refundable unless the cancellation is caused by us or by the airline.

Airline cancellations and schedule changes

If the airline cancels your flight or changes the schedule significantly, you are entitled to a full refund or a free rebooking, whichever you prefer, regardless of the fare rules.

Contact

refunds@sterlingtourandtravel.com or our 24-hour desk.