Help
Short, honest answers to what travellers ask us most. If yours is not here, our desk answers 24 hours a day.
By card through Inverse with 3-D Secure, from your Sterling wallet, or by bank transfer with a receipt upload.
Prices are shown in ETB or USD and the exchange rate is disclosed before you confirm.
Yes. When the airline allows it we reserve the itinerary and show a countdown on the booking.
Pay before it expires and we ticket immediately. Otherwise the hold is released, the seat goes back to the airline and we notify you.
Open the booking in your dashboard and choose change, cancel or refund. The airline's fare rules decide what is allowed and what it costs, and you see that before you commit.
Refunds go back to the original payment method or to your wallet, whichever you choose where the rules allow it.
Within minutes of your payment clearing. Our own ticketing desk issues the e-ticket under our IATA authority and sends it by email, SMS and app notification.
It is also kept on the booking in your account, so you can download it again at any time.
Yes. Our central ticketing desk works 24 hours a day, every day, and serves every channel: web, app, phone and email.
Schedule changes are pushed to you the moment the airline tells us, with the options to accept or rebook.
Yes. Add travellers to your account once and reuse their details on every trip. Companies and agencies get their own portals with staff roles and consolidated statements.
Still have a question? Write to hello@sterlingtourandtravel.com